Facebook fan page and group import stalls

Apr 15, 2015 at 9:08 PM
I've recently installed the latest versions of both NodeXL and the Social Network Importer and have run into the following problem: When importing data from a fan page or a group page, the process gets part-way through the process -- usually somewhere between steps 2 and 4, according to the status message at the bottom of the dialog window -- and then simply stops. Since installing the software, I have been unable to complete a single query.

Any advice and/or guidance would be greatly appreciated!
Apr 25, 2015 at 12:21 PM

can you please share the fan page/group name and the options you selected so we can try and reproduce the error?