Problem in running & processing. Is there some minimum computer requirements?

Jul 31, 2014 at 11:18 AM
Edited Jul 31, 2014 at 11:44 AM
Dear All,

I use the facebook page importer in Nodexl. I try several pages and several times.

I face these problems:
1- Sometimes I press the download button but nothing happens in the status bar.
2- Sometimes I press the download button, things go in the status bar but nothing happens after.
3- Sometimes I press the download button, things go in the status bar, then I receive the error "Network couldn't be obtained". Similar to this one: https://socialnetimporter.codeplex.com/discussions/540020.
Or that error: https://socialnetimporter.codeplex.com/discussions/535076 ,"Object reference not set to an instance of an object" .

And I keep retrying but I get no data in the excel worksheets for the above 3 reasons.

What is the problem? Is there a minimum computer requirements?
What shall I do?
Coordinator
Aug 1, 2014 at 11:47 AM
Hello,

I will try to answer your questions:
1- Sometimes I press the download button but nothing happens in the status bar.
This means that the importer didn't download any data for the fan page selected. Either there are no posts for the time period specified (if any) or Facebook didn't return results if queried from post X to post Y
2- Sometimes I press the download button, things go in the status bar but nothing happens after.
This means that no like/comment data were downloaded for the selected posts.
3- Sometimes I press the download button, things go in the status bar, then I receive the error "Network couldn't be obtained". Similar to this one: >https://socialnetimporter.codeplex.com/discussions/540020.
Or that error: https://socialnetimporter.codeplex.com/discussions/535076 ,"Object reference not set to an instance of an object" .
For the first error there is a reply that says you should retry because Facebook service is not responding. The second error is harder to debug.

I suggest you download the latest version of the importer (https://socialnetimporter.codeplex.com/downloads/get/878640) and if the problem persists please send me the fan page your are trying to analyze and the importer options you selected so I can debug.

Regards,
Arber
Marked as answer by Noha_3abdo on 8/1/2014 at 5:35 AM
Aug 1, 2014 at 12:34 PM
Edited Aug 1, 2014 at 12:35 PM
Dear arber,

Thanks for taking time to answer each part of the questions =). Thanks for your generosity !
So for:
2- Sometimes I press the download button, things go in the status bar but nothing happens after.
This means that no like/comment data were downloaded for the selected posts.
Should I try again with same settings? or do you suggest I try changing some settings/options?