Facebook Group Name/ID Search Keeps Loading Endlessly

Apr 1, 2014 at 1:09 AM
When I type in a facebook account name in the Name/ID field it keeps showing the spinning loading symbol instead of displaying the possible account names. I also tried the group's exact complete name, but it didn't show up. My internet connection is fine so that's not the problem. Any ideas as to why this could be? Could anyone here help me? Thanks!
Apr 2, 2014 at 8:47 AM

do you have the latest version (1.9.2) of the importer? Can you please state the name of the fan page you are trying to search and the steps you are following to search for a fan page?

Apr 3, 2014 at 12:17 AM
Edited Apr 4, 2014 at 7:52 PM
Hi Arber,

Thanks a lot for your response. Yes, I have the latest version (1.9.2) of the importer. I followed the formal procedures to try to import the group data from Facebook. But it doesn't work. I didn't see the group name except the spinning mouse cursor. Could you let me know why this happens and how I can solve this problem?